General terms and conditions of sale (GTCS) discount-led
The site's online shop Discount-led.fr has been set up by EURL JMC-FRANCE, which is the operator of this site.
Any order taken for a product appearing in the online shop of the website Discount-led.fr implies prior consultation of these general terms and conditions.
Consequently, the consumer acknowledges that he/she has been fully informed of the fact that his/her agreement to the content of these general terms and conditions does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented in the website shop.
The consumer has the option of saving or editing these general terms and conditions, it being specified that both saving and editing of this document are the sole responsibility of the consumer. Prior to placing an order, the consumer declares that the purchase of these products is not directly related to his/her professional activity, and that they are for personal use only.
As a consumer, the customer therefore has specific rights, which would be called into question if the products or services purchased through the website were in fact related to his or her professional activity.
The online shop set up by EURL JMC-FRANCE as part of its website contains the following information:
Legal notice enabling precise identification of the company EURL JMC-FRANCE.
Presentation of the essential characteristics of the goods on offer.
Indication, in Euros, of the price of the goods and, where applicable, delivery charges.
Indication of the terms of payment, delivery or performance.
The existence of a right of withdrawal.
The period of validity of the offer or price.
All this information is presented in French.
The consumer declares that he/she has full legal capacity to enter into commitments under these terms and conditions:
Article 1: Entirety
These general terms and conditions express the entirety of the obligations of the parties. In this sense, the consumer is deemed to accept unreservedly all the provisions of these general terms and conditions.
No general or specific condition appearing in the documents sent or handed over by the consumer may be incorporated herein, insofar as such documents are incompatible with these general conditions.
Article 2: Purpose
The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods and services offered by EURL JMC-FRANCE.
Article 3: Contractual documents
This contract is formed by the following contractual documents, presented in descending hierarchical order: these general terms and conditions; the order form. In the event of any contradiction between the provisions contained in documents of different rank, the provisions of the document of higher rank shall prevail.
Article 4: Entry into force - duration
The present general conditions come into force on the date of signature of the order form. The present general conditions are concluded for the duration necessary for the supply of the goods and services subscribed, until the extinction of the guarantees due by the company EURL JMC-FRANCE.
Article 5: Electronic signature
The consumer's 'click' on the order form constitutes an electronic signature which has the same value between the parties as a handwritten signature.
Article 6: Order confirmation
Contractual information will be confirmed by e-mail at the latest at the time of delivery or, failing that, at the address indicated by the consumer on the order form.
Article 7: Proof of transaction
The computerised registers, kept in the computer systems of EURL JMC-FRANCE under reasonable security conditions, shall be considered as proof of communications, orders and payments between the parties. Order forms and invoices are archived on a reliable and durable medium that can be produced as proof.
Article 8: Product information
8-a: The company EURL JMC-FRANCE presents on its website the products to be sold with the characteristics necessary to comply with Article L 111-1 of the Consumer Code, which provides the opportunity for the potential consumer to know before the final order the essential characteristics of the products they wish to buy. This information is provided for information purposes only and may be modified according to arrivals and modifications by the supplier. JMC-France & DISCOUNT-LED are not responsible for any modification made by the manufacturer or distributor.
8-b: The offers presented by EURL JMC-FRANCE are only valid while stocks last.
8-c : The photos used are not contractual.
8-d : EURL JMC-FRANCE reserves the right to sell products of equal or superior quality to those presented but of a different brand in the event of a stock shortage of the brand offered.
Article 9: Prices
Prices are indicated in Euros and are only valid on the date the order form is sent by the consumer. They do not include delivery charges, which are invoiced in addition and indicated before the order is validated. Prices take into account T.V.A. applicable on the date of the order and any change in the applicable rate T.V.A. will automatically be reflected in the price of the products in the online shop. The full price must be paid when the order is placed. At no time may the sums paid be considered as deposits or advance payments.
Article 10: Method of payment
To pay for his order, the consumer has, at his choice, all the payment methods listed on the order form. The consumer guarantees the company EURL JMC-FRANCE that he/she has the necessary authorisations to use the method of payment chosen by him/her when validating the order form. EURL JMC-FRANCE reserves the right to suspend any order processing and any delivery in the event of refusal to authorise payment by bank card by the officially accredited organisations or in the event of non-payment. In particular, EURL JMC-FRANCE reserves the right to refuse to make a delivery or to honour an order from a consumer who has not fully or partially settled a previous order or with whom a payment dispute is in progress.
Article 11: Product warranty
In accordance with Article 4 of Decree No. 78-464 of 24 March 1978, the provisions hereof may not deprive the consumer of the legal guarantee which obliges the professional seller to guarantee the consumer against all the consequences of hidden defects in the item sold. The consumer is expressly informed that EURL JMC-FRANCE is not the producer of the products presented on the website, within the meaning of Law No. 98-389 of 19 May 1998 on liability for defective products. Consequently, in the event of damage caused to a person or property by a defect in the product, only the liability of the producer of the product may be sought by the consumer, on the basis of the information appearing on the packaging of the said product.
In addition, product lifetime guarantees are subject to the manufacturer's warranty conditions.
Article 12: Right of withdrawal
The consumer has a period of 14 working days in which to return products that do not suit him/her, after having made a request to us. This period runs from the day of delivery of the consumer's order. If this period expires on a Saturday, Sunday or public holiday, it is extended until Monday.
You must inform EURL JMC-FRANCE's customer service department.
Please send us an e-mail requesting the return to :contact@Discount-led.fr. No file can be opened without a written request. The product must be returned by registered Colissimo to EURL JMC-FRANCE which, after the usual checks, will reimburse the full amount of the order within a period of less than 3 months.
Article 13: Applicable law
These general terms and conditions are governed by French law. This applies to both substantive and formal rules. In the event of a dispute or claim, the consumer should first contact EURL JMC-FRANCE for an amicable solution.
Article 14: Product availability
The order will be processed within 1 day of purchase, for orders placed before 11:00 am, paid by credit card and including all products in stock.
In the event of unavailability of the product ordered, or of one of the products ordered, in particular due to our suppliers, the consumer will have the option of cancelling the order or waiting for the out-of-stock references to be stocked.
To request a refund, send us an email (contact@discount-led.fr) No file will be opened without a written request (e-mail, letter), Discount-led undertakes to reimburse the sums incurred within 30 days of the initial collection date.
If a product becomes obsolete or damaged, the consumer will be notified as soon as possible and a refund will not be made.
Article 15: Delivery terms
The products are delivered to the address indicated by the consumer on the order form only in the countries served.
For all other zones, a specific request must be made to find out how the additional delivery costs will be paid.
Please note that a delivery that cannot be delivered due to an incorrect address entered by the consumer will not be eligible for a full refund in the event of a request for reimbursement. A valid delivery address is one that corresponds to the surname of the person to be delivered, in the French white pages. In the event of a request for a second shipment following an error by the consumer, Discount-led will invoice a second time the carriage costs corresponding to the carrier chosen.
It is the consumer's responsibility to check the condition of the packaging of the goods on delivery and to report any damage to the carrier on the delivery slip. As far as shipping is concerned, we work mainly with Colissimo and DPD. As soon as your order is dispatched, you will immediately receive an email informing you.
We offer 1 types of transport,
Colissimo 48H: This solution allows you to collect your order from a post office close to the delivery address if you are absent of the initial delivery when the postman arrives. In practical terms, if you are absent on the day of delivery, your postman will leave a delivery notice in your letterbox, allowing you to collect your parcel from your post office during opening hours, within 15 days. Colissimo is a very reliable service. However, as with any shipment, there may be a delay in delivery or the product may go astray.
In the event of a delay in delivery in relation to the date we indicated in the dispatch e-mail, we ask you to inform us of this delay by calling us by telephone or by sending us an e-mail. We will then contact the Post Office to open an investigation. An investigation by the Post Office can last up to 21 days from the date of commencement of the investigation. If during this time the product is found, it will be sent immediately to your home (in most cases). If, on the other hand, the product is not found at the end of the 21-day investigation period, the Post Office considers the parcel to be lost and proceeds to reimbursement. It is only at this point that we can send you a replacement product, at our expense. If the product(s) ordered are no longer available at that time, we will reimburse you for the amount of the products affected by the carrier's loss. If the product(s) is/are still available, but the selling price on the site has changed, we will apply the new price
DPD: Tracked delivery in 24/48 hours with delivery against signature: Recommended product for the fastest and best delivery performance. Same policy as for Colissimo.
Article 16: Delivery problems caused by the carrier
Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged parcel, broken products) must be indicated on the delivery note in the form of 'handwritten reservations', accompanied by the customer's signature. At the same time, the consumer must confirm this anomaly by sending a registered letter with acknowledgement of receipt to the carrier within two (2) working days of the delivery date, setting out the aforementioned complaints. The consumer must send a copy of this letter by fax or by post to
Discount-led, customer Service,
2 Rue du parc
74960 ANNECY.
As a general rule, the consumer must notify the Discount-led to enable us to support the reservation expressed.
Article 17: Delivery errors
17-a : The consumer will have to formulate with the company Discount-led, all claims concerning delivery errors and/or non-conformity of the products in kind or in quality in relation to the information given on the order form must be sent by e-mail on the day of delivery or at the latest on the first working day following delivery. Any claim made after this deadline will be rejected. The date of the proof of delivery provided by the signature or by the electronic tracking of the parcel indicating :| "| delivered| ", will be taken as the starting point of the period.
17-b : The formulation of this claim to the company Discount-led can be made: by logging on to our site in the 'track your order' section where, after entering your customer number, you can ask us your question via the contact us menu, specifying the order reference, or by e-mail tocontact@discount-led.fr.
17-c: Any claim not made in accordance with the rules set out above and within the time limits set will not be taken into account and will release the company from all liability Discount-led from any liability to the consumer.
17-d: on receipt of the complaint, the company will Discount-led will allocate an exchange number for the product(s) concerned and will communicate this by e-mail or telephone to the consumer. A product can only be exchanged once the method described above has been followed.
18: Returns.
All requests for returns, whatever their origin, must be made by e-mail in order to be considered (contact@discount-led.fr). This request will lead to the creation of a returns number, which is essential for the acceptance of a parcel in our premises.
In addition to this return number, Discount-led will explain the method and the specific conditions applicable to your case.
Return of equipment: (maximum 14 days after receipt of goods)
Requests for returns must be specified by e-mail to the following address before the parcel is returned: contactc@discount-led.fr. The request for a return will be confirmed and the necessary information provided.
Address of logistics centre for product returns* :
DISCOUNT-LED
2 AVENUE DU PONT DE TASSET
74960 CRAN-GEVRIER France
* No returns will be accepted if the return is made to an address other than the above address and will be refused by the recipient.
The return of a product, which is not due to a cause attributable to the quality or the guarantee that Discount LED offers (errors in the choice of colour, size or base of bulb ...), will be charged to the customer by an amount of 6 euros management fee + shipping costs depending on the total weight of the goods to return. This one will have to announce us his will to return the material by his account by selecting the product to be turned over to us, and will receive by return an e-mail with a PDF of returns product. DISCOUNT-LED will send him a label of transport Colissimo or DPD to send back the goods; the customer will deposit the parcel in the point relay or in the post office of his choice. Once the material received with the warehouses of Discount LED, refunding will be carried out with a deduction of 4 euros of management costs + corresponding transport costs.
However, customers can choose the carrier they prefer and pay the return costs themselves. They will only be charged the €4 handling fee.
For the return to be accepted, the product must be in perfect condition, with the original packaging and instructions for use. (It is essential to keep the box)
The return can be illustrated by a refund or by an exchange of product of the same amount as the placed order, knowing that the expenses of management + corresponding transport costs will be invoiced to the customer.
In the event that the product is not in perfect condition and the serial number does not correspond or the label is missing, we will not make any refund or exchange, giving the customer the option of returning the material, carriage paid.
Article 19: Information technology and civil liberties
The information requested from the consumer is necessary to process the order and may be communicated to the contractual partners of EURL JMC-France & Co Discount-led intervening within the framework of the execution of this order. The consumer may write to the company EURL JMC-France & Co Discount-led whose contact details are set out in the confidentiality charter contained within the website, to oppose such communication or to exercise their rights of access and rectification with regard to the information concerning them contained in the files of EURL JMC-France Discount-led, under the conditions set out in the law of 6 January 1978.
Site hosted in France :
1&1 IONOS SARL
7, place de la Gare,
BP 70109, 57200 Sarreguemines Cedex,
431 303 775 RCS Sarreguemines,
tel: 0970 808 911,