Extract from the Terms of use
Article 15: Delivery terms
The products are delivered to the address indicated by the consumer on the order form only in the countries served.
For all other zones, a specific request must be made to find out how the additional delivery costs will be paid.
Please note that a delivery that cannot be delivered due to an incorrect address entered by the consumer will not be eligible for a full refund in the event of a request for reimbursement. A valid delivery address is one that corresponds to the surname of the person to be delivered, in the French white pages. In the event of a request for a second shipment following an error by the consumer, Discount-led will invoice a second time the carriage costs corresponding to the carrier chosen.
It is the consumer's responsibility to check the condition of the packaging of the goods on delivery and to report any damage to the carrier on the delivery slip. As far as shipping is concerned, we work mainly with Colissimo and DPD. As soon as your order is dispatched, you will immediately receive an email informing you.
We offer 1 types of transport,
Colissimo 48H: This solution allows you to collect your order from a post office close to the delivery address if you are absent of the initial delivery when the postman arrives. In practical terms, if you are absent on the day of delivery, your postman will leave a delivery notice in your letterbox, allowing you to collect your parcel from your post office during opening hours, within 15 days. Colissimo is a very reliable service. However, as with any shipment, there may be a delay in delivery or the product may go astray.
In the event of a delay in delivery in relation to the date we indicated in the dispatch e-mail, we ask you to inform us of this delay by calling us by telephone or by sending us an e-mail. We will then contact the Post Office to open an investigation. An investigation by the Post Office can last up to 21 days from the date of commencement of the investigation. If during this time the product is found, it will be sent immediately to your home (in most cases). If, on the other hand, the product is not found at the end of the 21-day investigation period, the Post Office considers the parcel to be lost and proceeds to reimbursement. It is only at this point that we can send you a replacement product, at our expense. If the product(s) ordered are no longer available at that time, we will reimburse you for the amount of the products affected by the carrier's loss. If the product(s) is/are still available, but the selling price on the site has changed, we will apply the new price
DPD: Tracked delivery in 24/48 hours with delivery against signature: Recommended product for the fastest and best delivery performance. Same policy as for Colissimo.
Article 16: Delivery problems caused by the carrier
Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged parcel, broken products) must be indicated on the delivery note in the form of 'handwritten reservations', accompanied by the customer's signature. At the same time, the consumer must confirm this anomaly by sending a registered letter with acknowledgement of receipt to the carrier within two (2) working days of the delivery date, setting out the aforementioned complaints. The consumer must send a copy of this letter by fax or by post to
Discount-led, customer Service,
2 Rue du parc
74960 ANNECY.
As a general rule, the consumer must notify the Discount-led to enable us to support the reservation expressed.
Article 17: Delivery errors
17-a : The consumer will have to formulate with the company Discount-led, all claims concerning delivery errors and/or non-conformity of the products in kind or in quality in relation to the information given on the order form must be sent by e-mail on the day of delivery or at the latest on the first working day following delivery. Any claim made after this deadline will be rejected. The date of the proof of delivery provided by the signature or by the electronic tracking of the parcel indicating :| "| delivered| ", will be taken as the starting point of the period.
17-b : The formulation of this claim to the company Discount-led can be made: by logging on to our site in the 'track your order' section where, after entering your customer number, you can ask us your question via the contact us menu, specifying the order reference, or by e-mail tocontact@discount-led.fr.
17-c: Any claim not made in accordance with the rules set out above and within the time limits set will not be taken into account and will release the company from all liability Discount-led from any liability to the consumer.
17-d: on receipt of the complaint, the company will Discount-led will allocate an exchange number for the product(s) concerned and will communicate this by e-mail or telephone to the consumer. A product can only be exchanged once the method described above has been followed.
18: Returns.
All requests for returns, whatever their origin, must be made by e-mail in order to be considered (contact@discount-led.fr). This request will lead to the creation of a returns number, which is essential for the acceptance of a parcel in our premises.
In addition to this return number, Discount-led will explain the method and the specific conditions applicable to your case.
Return of equipment: (maximum 14 days after receipt of goods)
Requests for returns must be specified by e-mail to the following address before the parcel is returned: contactc@discount-led.fr. The request for a return will be confirmed and the necessary information provided.
Address of logistics centre for product returns* :
DISCOUNT-LED
2 AVENUE DU PONT DE TASSET
74960 CRAN-GEVRIER France
* No returns will be accepted if the return is made to an address other than the above address and will be refused by the recipient.
The return of a product, which is not due to a cause attributable to the quality or the guarantee that Discount LED offers (errors in the choice of colour, size or base of bulb ...), will be charged to the customer by an amount of 6 euros management fee + shipping costs depending on the total weight of the goods to return. This one will have to announce us his will to return the material by his account by selecting the product to be turned over to us, and will receive by return an e-mail with a PDF of returns product. DISCOUNT-LED will send him a label of transport Colissimo or DPD to send back the goods; the customer will deposit the parcel in the point relay or in the post office of his choice. Once the material received with the warehouses of Discount LED, refunding will be carried out with a deduction of 4 euros of management costs + corresponding transport costs.
However, customers can choose the carrier they prefer and pay the return costs themselves. They will only be charged the €4 handling fee.
For the return to be accepted, the product must be in perfect condition, with the original packaging and instructions for use. (It is essential to keep the box)
The return can be illustrated by a refund or by an exchange of product of the same amount as the placed order, knowing that the expenses of management + corresponding transport costs will be invoiced to the customer.
In the event that the product is not in perfect condition and the serial number does not correspond or the label is missing, we will not make any refund or exchange, giving the customer the option of returning the material, carriage paid.