Extract from the Terms of Use

Article 15: Terms of delivery

Products are delivered to the address indicated by the consumer on the order form only in the countries served.
For all other zones, a specific request must be made to find out how to pay for the additional delivery costs to be incurred.

Please note that a delivery that cannot be delivered due to an incorrect address entered by the consumer will not be eligible for a full refund in the event of a request for reimbursement. A valid delivery address is one that corresponds to the surname of the person to be delivered, in the French white pages. In the event of a request for a second shipment due to an error on the part of the consumer, Discount-led will invoice the shipping costs corresponding to the chosen carrier a second time.

The consumer is obliged to check the condition of the packaging of the goods on delivery and to report any damage due to the carrier on the delivery note. As far as shipping is concerned, we work mainly with Colissimo and DPD. As soon as we make a shipment, you will immediately receive an e-mail informing you.


We offer 1 types of transport,

Colissimo 48H: This solution offers you the possibility of collecting the products ordered from your post office near the delivery address in the event of absence of the initial delivery when the postman arrives. Specifically, if you are absent on the day of delivery, your postman will leave a delivery notice in your letterbox, allowing you to collect your parcel from your post office during opening hours, within 15 days. Colissimo is a very reliable service. However, as with any shipment, there may be a delay in delivery or the product may go astray.
In the event of a delay in delivery in relation to the date we indicated in the shipment email, we ask you to notify us of this delay by calling us or sending us an email. We will then contact the Post Office to open an investigation. An investigation by the Post Office can last up to 21 days from the date of commencement of the investigation. If during this time the product is found, it will be sent immediately to your home (in most cases). If, on the other hand, the product is not found at the end of the 21-day investigation period, the Post Office considers the parcel to be lost and proceeds to reimbursement. It is only at this point that we can send you a replacement product, at our expense. If the product(s) ordered are no longer available at that time, we will reimburse you for the amount of the products affected by the carrier's loss. If the product(s) is/are still available, but the price has changed on the site, we will apply the new price


DPD: Tracked delivery within 24/48 hours with signature: Recommended product for the fastest and best delivery performance. Same policy as for Colissimo.

Article 16: Delivery problems caused by the carrier

Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged parcel, broken products) must be indicated on the delivery note in the form of 'handwritten reservations', accompanied by the customer's signature. At the same time, the consumer must confirm this anomaly by sending a registered letter with acknowledgement of receipt to the carrier within two (2) working days of the delivery date, setting out the aforementioned complaints. The consumer must send a copy of this letter by fax or by post to

Discount-led ,Customer Service,

2 Rue du Parc

74960 ANNECY.

In general, the consumer must notify Discount-led as soon as possible to enable us to support the reservation made.

Article 17: Errors of delivery

17-a: The consumer must notify the company Discount-led, by e-mail, on the same day as delivery or at the latest on the first working day following delivery, of any claim of error of delivery and/or non-conformity of the products in kind or in quality compared to the information given on the order form. Any claim made after this deadline will be rejected. The date of the proof of delivery provided by the signature or by the electronic tracking of the parcel indicating :| "| delivered| ", will be taken as the starting point of the time limit.

17-b: The formulation of this complaint to the company Discount-led can be made: by connecting you on our site in the heading 'follow your order' where, after having entered your customer number, you will be able to put your question to us through the menu contact us by specifying the reference of the order, or by e-mail to contact@discount-led.fr.

17-c: Any complaint not carried out in the rules defined above and within the time limits could not be taken into account and will release the company Discount-led of any responsibility with respect to the consumer.

17-d: with reception of the complaint, the company Discount-led will allot a number of exchange of the product (S) concerned (S) and will communicate it by e-mail, or telephone with the consumer. The exchange of a product can have lifr only after execution of the methodology presented above.

18: Returns.

Any request for return, and that whatever the origin, must pass by a request formulated by e-mail to be taken into account (contact@discount-led.fr). This request will give rise to the creation of a returns number which is essential for the acceptance of a parcel in our premises.
In addition to this returns number, Discount-led will present you with the method and specific conditions relating to your case.

Return of goods: (maximum 14 days after receipt of goods)

Requests for returns must be specified by e-mail to the following address before the parcel is returned: contactc@discount-led.fr. The request for a return will be confirmed and the information required to complete the return will be provided.

Logistics centre address for returning products*:

DISCOUNT-LED

2 AVENUE DU PONT DE TASSET

74960 CRAN-GEVRIER France

* No return will be accepted if the return is made to an address other than the above address and will be refused by the recipient.

The return of a product, which is not due to a cause imputable to the quality or the guarantee which Discount LED offers (errors in the choice of the colour, size or base of bulb), will be invoiced to the customer by an amount of 6 euros of management costs + transport costs according to the total weight of the goods to be turned over. This one will have to announce us his will to return the material by his account by selecting the product to be turned over to us, and will receive by return an e-mail with a PDF of returns product. DISCOUNT-LED will send him a label of transport Colissimo or DPD to send back the goods; the customer will deposit the parcel in the point relay or in the post office of his choice. Once the material received at the warehouses of Discount LED, the refunding will be carried out with a deduction of 4 euros of management costs + corresponding transport costs.

The customer has nevertheless the possibility of choosing himself the carrier whom he wishes, and of paying the expenses of return of it. Only the €4 handling fee will be charged.

For the return to be accepted, the product must be in perfect condition, with the original packaging and instructions for use. (It is essential to keep the box)

The return can be illustrated by a refund or by an exchange of product of the same amount as the placed order, knowing that the expenses of management + corresponding transport costs will be invoiced to the customer.

In the event that the product is not in perfect condition and the serial number does not correspond or the label is missing, we will not make any refund or exchange, giving the customer the option of returning the material, carriage paid.